Transform9
Digital-first telehealth network delivering coordinated care across primary, specialist, and mental health services.
Challenge
Building a unified telehealth network meant orchestrating complex workflows: clinician scheduling across time zones, patient intake automation, medical record integration from legacy systems, billing across insurance types, and compliance tracking for multiple regulatory frameworks. Existing tools couldn't handle the scale or coordination needed.
Solution
We built a purpose-built telehealth operations platform that handles end-to-end patient flow. Intake flows automate insurance verification and medical history collection. Scheduling intelligently matches patients with available providers based on specialty and language. The platform integrates clinical notes, medical records from external systems, and real-time encounter documentation. Billing runs automatically with insurance validation, coding compliance, and payment reconciliation. Compliance tracking monitors adherence to state licensing, telemedicine regulations, and privacy requirements—all updated dynamically as regulations change.
Results
- Over 70% of calls managed without any human interaction
- Zero missed or on-hold calls
- Patient-to-clinician wait time cut from days to hours
- Administrative workload reduced across scheduling, intake, and billing
"Transform9 needed a system that could scale with them—thousands of patients, dozens of specialists, multiple states. Instead of managing disparate tools, they now manage one unified platform."
Today, Transform9 operates one of the fastest-growing telehealth networks in the country, processing over 5,000 virtual visits monthly with operational efficiency that competitors can't match.