Acceptable Use Policy
This Acceptable Use Policy (this “AUP”) describes the activities that are prohibited in connection with the use of the software solutions and services provided by Idea2, Ltd., a Colorado LLC doing business as Slingr (“Slingr”), under the Master Services Agreement (the “MSA”). This AUP is incorporated by reference into the MSA and supplements its terms. Capitalized terms used and not defined here have the meanings given in the MSA.
The purpose of this AUP is to protect Slingr’s Solutions, Slingr’s other customers, and the integrity of the underlying infrastructure and third-party services on which Solutions depend. The restrictions apply regardless of whether a Solution is hosted on Slingr-managed infrastructure or on Client-managed infrastructure.
1. Scope and Responsibility
This AUP applies to Client and to all individuals and entities that access or use a Solution under Client’s account, credentials, or direction, including Client’s employees, contractors, agents, customers, and end-users (collectively, “Client Users”). Client is responsible for ensuring that all Client Users comply with this AUP, and Client is responsible to Slingr for any violation by a Client User. Client shall maintain administrative controls sufficient to enforce this AUP within its organization and user base.
Slingr may update this AUP from time to time on reasonable prior notice to Client, which may be given by email or by updating the version of this AUP at https://slingr.io/aup. Material changes will be effective no sooner than thirty (30) days after notice, except where a shorter notice period is required to address material risks to security, legal compliance, or third-party-service obligations.
2. General Compliance Obligations
Client and Client Users shall use Solutions and Services only for lawful purposes and in compliance with all applicable laws, regulations, and orders, including export-control, sanctions, data-protection, anti-discrimination, consumer-protection, and intellectual-property laws.
The Solution may incorporate or rely on third-party services, including cloud hosting providers, AI model providers, communications providers, payment processors, and other Sub-processors identified in the applicable Work Order. Client and Client Users shall comply with the published acceptable-use, content, and service policies of those third-party providers as they apply to Client’s use of the Solution. Slingr will provide pointers to the applicable third-party policies on reasonable request.
Client shall maintain an acceptable-use policy applicable to its own end-users that is at least as protective as this AUP with respect to the categories of prohibited conduct described in Section 3.
3. Prohibited Uses
Client and Client Users shall not use the Solution or Services, and shall not permit any third party to use the Solution or Services, to engage in any of the following:
- Illegal activity — including fraud, money laundering, terrorism financing, trafficking, distribution of controlled substances in violation of law, or violation of export-control or sanctions laws.
- Infringement — infringing, misappropriating, or violating intellectual-property, publicity, privacy, or other rights of any third party, including copyright, trademark, patent infringement, and trade-secret misappropriation.
- Harmful or illegal content — generating, transmitting, storing, or making accessible content that constitutes child sexual abuse material; is unlawful, defamatory, threatening, harassing, or abusive; incites violence or imminent lawless action; promotes terrorism or violent extremism; constitutes non-consensual intimate imagery; or is otherwise prohibited by applicable law.
- Security violations — attempting unauthorized access to any system, account, or data; probing, scanning, or testing vulnerability of any system without prior written consent; circumventing authentication, authorization, or security mechanisms; introducing malware, ransomware, viruses, worms, trojans, or other malicious code; or interfering with the integrity or performance of the Solution or underlying infrastructure.
- Network and resource abuse — sending unsolicited bulk communications, spam, or phishing messages; conducting or facilitating denial-of-service attacks; generating excessive traffic disproportionate to legitimate use; operating proxies, anonymizers, or open-relay services; or using the Solution’s compute resources for cryptocurrency mining or comparable resource-intensive activities outside the scope of the applicable Work Order.
- Misrepresentation — falsely representing identity, affiliation, or authorization; impersonating any person or entity; or providing false or misleading information through the Solution.
- Reverse engineering of Provider Materials — reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code of any Provider Retained Rights, except to the extent expressly permitted by applicable law.
- High-risk applications — using the Solution as a component of any application where failure or malfunction could reasonably be expected to result in death, serious personal injury, or severe environmental damage (life-support systems, aircraft navigation, nuclear-facility operation, weapons systems), unless expressly contemplated by a Work Order that addresses the heightened safeguards required.
4. Use of Artificial-Intelligence Features
Where the Solution includes AI features powered by third-party AI providers (including OpenAI, Google Gemini, Anthropic, and similar providers), the following additional restrictions apply.
Client and Client Users shall comply with the usage policies, prohibited-content policies, and other terms published by the applicable AI provider. Slingr will identify the AI providers used in the applicable Work Order and provide pointers to the applicable provider policies on reasonable request.
Client and Client Users shall not attempt to circumvent, disable, or interfere with safety, content-moderation, or output-filtering mechanisms of AI features (including via prompt injection, jailbreaking techniques, or adversarial inputs). Client and Client Users shall not use AI features to extract training data, model weights, system prompts, or other proprietary information of the underlying AI provider, and shall not use AI outputs to train, fine-tune, or develop a competing AI model except as expressly permitted by the AI provider’s terms.
Client and Client Users shall not use AI Output as the sole basis for decisions that have legal, medical, financial, employment, housing, insurance, credit, or comparable material effects on individuals, without meaningful human review by a qualified individual. Slingr’s representations regarding AI accuracy are limited to those expressly set forth in the MSA and applicable Work Order.
Where applicable law requires disclosure to individuals that they are interacting with AI or that decisions affecting them have been informed by AI (including provisions of the EU AI Act, U.S. state automated-decision laws, and consumer-protection laws), Client is responsible for providing the required disclosures to its end-users.
Client and Client Users shall not use AI features to: (a) generate content prohibited under Section 3; (b) impersonate real persons in a manner intended to deceive (deepfakes, non-consensual voice cloning, fabricated quotations); (c) generate or facilitate the development of malware, cyberweapons, or instructions for attacks on computer systems; (d) generate or facilitate the development of biological, chemical, radiological, or nuclear weapons; or (e) generate content intended to harass, defame, or threaten identifiable individuals.
5. Reporting and Cooperation
Client and any third party may report a suspected violation of this AUP, a security concern, or an abuse incident to Slingr at security@slingr.io. Slingr will acknowledge receipt within a commercially reasonable time and investigate as appropriate.
Client shall reasonably cooperate with Slingr in investigating suspected violations within Client’s engagement, including by providing relevant logs, identifying responsible Client Users, and taking corrective action. Slingr may, in its reasonable discretion and to the extent legally permissible, cooperate with law enforcement and other governmental authorities investigating alleged violations of law. Where legally permissible, Slingr will provide Client with notice of any such cooperation that concerns Client or Client Users.
6. Enforcement
Slingr may investigate suspected violations of this AUP and may access logs, account information, and other data within Slingr-managed environments in connection with such investigation. Investigation does not require prior notice where notice would compromise the investigation or where time is of the essence to prevent harm.
Slingr may suspend Client’s or any Client User’s access to a Solution, in whole or in part, with or without notice, where (a) access is being used in violation of this AUP, (b) access poses an imminent risk to the security, integrity, or availability of the Solution or to other Slingr customers or third parties, or (c) suspension is required by law or by an applicable third-party provider. Slingr will use commercially reasonable efforts to notify Client as soon as practicable and to limit the scope and duration of suspension to what is reasonably necessary.
Material or repeated violations constitute a material breach of the MSA and may, at Slingr’s option and subject to the applicable cure provisions of the MSA, result in termination. The remedies in this Section are in addition to, and not in lieu of, any other remedies available to Slingr under the MSA, at law, or in equity, including Slingr’s rights under Section 7.5 (Late Payments and Suspension of Services) and Section 10 (Term and Termination) of the MSA.
7. General
In the event of conflict between this AUP and the MSA, the MSA controls, except that the specific prohibitions in Sections 3 and 4 are construed as supplementing, not limiting, any comparable obligations in the MSA. This AUP is for the benefit of Slingr and Client only and does not create rights enforceable by any third party. The obligations in Sections 2.1, 3, 4, 5, 6.3 (where applicable), and 6.4 survive termination or expiration of the MSA to the extent necessary to give them effect.